Training System of the Future.

A patented Customer Interaction tool that leverages unique methods of automated, interactive, audio-visual roleplay empowering teams to quikcly access, internalize, retain and articulate key company messaging on the front lines with customers.

Rideshare FM from Kaleo Design
Practis Customer Training Solution - by Kaleo Design
Practis Customer Training Solution - by Kaleo Design

Segmented Sessions for Easy Tracking

A user is given a pre-defined set of scenarios to practis each day, the app has a small gamification method to keep users engaged and the company knowledgable about who is actively training and who is lagging behind.

Trainers Dashboard

Admin’s or Trainers can setup a Practis Sets, which contain Scenarios & Challenges these are predefined scripts that help employees train on pertinent company content delivery methods and ways of handling problems in accordance with a pre-defined script.

Practis Customer Training Solution - by Kaleo Design
Practis Customer Training Solution - by Kaleo Design

Trainer iOS Solution

We provided optimal UX for taking a user through the process of their daily regime of reps. Gamifying was key to keeping engagement as we saw during user testing and after user testing that most users felt like it was a good product but didn’t know if they would keep up with the training. We followed a Duolingo like gamification trying to encourage users to complete a full day’s work and even get ahead.

Practis Set Creation

Part of the challenge of this product was creating a Practis Set, we wanted to allow the Trainers to do it in an informative and intuitive way, we decided to break the process into 2 steps, first the naming and categorizing of the Practis Set and the second step developing & organizing the content for the set.

We also ended up giving the Trainer a custom segmentation tool at the top that allowed them to decide how they want to “serve” the Practis Set to users, either by hours in a day or # of days - the System would then dynamically generate how many reps a user would do on any specific day.

Practis Customer Training Solution - by Kaleo Design
Practis Customer Training Solution - by Kaleo Design

Project Outcome

This project was def. one of our favorites, one because the product was unique and the requirements were complex, we worked with the clients through many iterations and versions until we got a product that fulfilled all requirements and provided a pleasant user experience.