The Modern Rental Inspection
One of the most painful processes in life is going to the DMV and second in that list is filling out inspections & getting your security deposit back*.
*No real data shows this to true.
The rentcheck team approached us in mid 2019 because they had an MVP that they wanted to refine and improve the User Experience for the flow of filling out an inspection report. We had a number of preliminary meetings to determine what pain points the users were facing, what was preventing users from completing inspections & what needed improved overall.
The number one response was “it takes to long to complete an inspection”. We dove in and evaluated the app as well as documented ways to improve the app. Our goal was to improve & expedite the flow of filling out an inspection.
The previous application & flow.
We cut down the number of screens a user interfaced with by 50% and cut the total interaction time by 24 minutes.
The main objective is for a user to document each step with a photo and rating while answer specific questions.
- The previous flow was:
- 1. Give user an explainer text of step
- 2.Take Photo
- 3. Rate & Leave Note
- 4. Take additional photos
- 5. Answer step specific questions
Expediting the Process
We allowed users to take as many photos as needed and then “continue” to the next step to rate, answer questions & leave a note. Combining the intro screen to each step with the camera view allowed us to off the bat have ~20% less screens to any inspection. We also provided an overview of progress both integrated into the process & a cumulative overview of the progress as seen below.
For the app redesign we were able to cut down on user time of completion for the inspection flow, we also created a master navigation for user's while they were in an inspection, so that they could navigate the property any way they wanted too instead of having to follow the route the inspection was setup in (front door, kitchen, bathroom, bedroom).