The Modern Rental Inspection

One of the most painful processes in life is going to the DMV and second in that list is filling out inspections & getting your security deposit back*.

*No real data shows this to true.

Rentcheck Web App - by Kaleo Design

Summary

The rentcheck team approached us in mid 2019 because they had an MVP that they wanted to refine and improve the User Experience for the flow of filling out an inspection report. We had a number of preliminary meetings to determine what pain points the users were facing, what was preventing users from completing inspections & what needed improved overall.

The number one response was “it takes to long to complete an inspection”. We dove in and evaluated the app as well as documented ways to improve the app. Our goal was to improve & expedite the flow of filling out an inspection.

Rentcheck Web App - by Kaleo Design

The previous application & flow.

Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design

Reducing Steps

We cut down the number of screens a user interfaced with by 50% and cut the total interaction time by 24 minutes.

The main objective is for a user to document each step with a photo and rating while answer specific questions.

  • The previous flow was:
  • 1. Give user an explainer text of step
  • 2.Take Photo
  • 3. Rate & Leave Note
  • 4. Take additional photos
  • 5. Answer step specific questions

Expediting the Process

We allowed users to take as many photos as needed and then “continue” to the next step to rate, answer questions & leave a note. Combining the intro screen to each step with the camera view allowed us to off the bat have ~20% less screens to any inspection. We also provided an overview of progress both integrated into the process & a cumulative overview of the progress as seen below.

Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design
Rentcheck Web App - by Kaleo Design

Adding Properties

Along with doing inspections a landlord or property manager needs to add properties in order to have inspections tied to a property location. We also worked on making the entire flow of creating properties and inspection types smooth & efficient.

Project Outcome

“Kaleo delivered a great redesign of our mobile app along with desktop and mobile designs for our web app. Their work made a significant impact on our product and business as a whole. Since the redesign user feedback has been very positive and user satisfaction has also increased (based on user ratings of our core user experience). Users often comment on the ease of use and intuitiveness of our app, due in large part to Kaleo’s improved designs. Kaleo was also very easy to work with - pleasant, flexible, and communicative.”

Lucy
(Head of Product - Rentcheck)
Rentcheck Web App - by Kaleo Design